Terms of Service

These Terms of Service (“Terms”) govern access to and use of WithSavy (“Savy”, “we”, “us”), including the Savy dashboard, each Business’s public Savy website, and related services. By creating a Savy account or using a Business’s Savy website, you agree to these Terms.

Savy provides independent service and product businesses with a website builder, online booking and/or order management, a customer relationship management (CRM) tool, and payment processing via Paystack. Features available to a given account depend on its subscription plan.

You must provide accurate information when creating a Business account and are responsible for keeping your login credentials secure. You are responsible for all activity that occurs under your account.

Savy offers Free, Starter, and Pro subscription plans, each with different feature limits and monthly pricing as displayed on our pricing page. You choose your plan when you set up your account and can upgrade or downgrade at any time.

Savy deducts a platform fee from each booking or order payment processed through the platform, at a rate determined by the account’s plan (Free: 10%, Starter: 5%, Pro: 4%). This fee is disclosed before checkout and is separate from Paystack’s own processing fees.

Online payments are processed through Paystack. Starter and Pro businesses may also accept direct bank transfers and manually verify customer receipts. Savy does not directly hold customer funds. Refunds, cancellations, and no-show handling are governed by each Business’s own booking or order policy, which the Business is responsible for setting and disclosing. Customers must accept the applicable booking policy before completing a booking.

You agree not to use Savy to:

• Sell illegal goods or services, or violate any applicable law
• Infringe another party’s intellectual property or privacy rights
• Transmit malware, spam, or engage in fraudulent activity
• Attempt to interfere with or disrupt the platform’s infrastructure

Businesses retain ownership of the content (photos, descriptions, branding) they upload to their Savy website. By uploading content, you grant Savy a licence to host and display it as part of operating your website and the wider Savy platform.

You may cancel your subscription at any time from your dashboard; you retain access until the end of the current billing period. We may suspend or terminate accounts that violate these Terms or applicable law.

Savy is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Savy is not liable for indirect, incidental, or consequential damages arising from use of the platform, including disputes between a Business and its Customers.

These Terms are governed by the laws of the Federal Republic of Nigeria.

We may update these Terms from time to time. We will post the updated version on this page with a new “Last updated” date. Continued use of Savy after a change constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to legal@withsavy.com.